These Terms and Conditions govern your Agreement with ChatLicense and your use of the ChatLicense Website or App. ChatLicense advises you to read these Terms and Conditions carefully so that you understand your rights and obligations.
If you have any questions about these Terms and Conditions or would like to contact ChatLicense about anything else, you can contact us via the helpdesk in the App or the contact details on our Website.
Article 1: Definitions
Account: the personal and secure environment of the Parent (hereinafter also: “Parent Account”) or the Child (hereinafter also: “Child Account”) within the App, which the Parent and/or Child can access after entering their Login Credentials;
General Terms and Conditions: these general terms and conditions of ChatLicense;
App: the ChatLicense app, available and downloadable from the Apple App Store or Google Play Store. Content: all information posted by ChatLicense on the Website, including but not limited to videos, quizzes, texts, tables, reports, overviews, and the layout and look and feel of the Website;
Service: the service that ChatLicense provides to the Parent based on the Agreement concluded between ChatLicense and the Parent. The Service consists of making available and offering an App and a Website, on which ChatLicense posts the Content, as further described in Article 4;
Child: the natural person who uses the Service as a child of the Parent through a Child Account;
IP Rights: all intellectual property rights and related rights, such as copyrights, trademark rights, trade name rights, database rights and neighboring rights, as well as know-how and achievements;
Login Credentials: the username and password with which the Parent and/or Child accesses their Account, as further described in Article 3; Parent: the natural person who uses the Service through a Parent Account as the parent or guardian of the Child and has entered into an Agreement with ChatLicense on behalf of the Child (hereinafter also referred to as “you” or “your”);
Agreement: the agreement that the Parent has entered into with ChatLicense;
ChatLicense: ChatLicense B.V., established and with offices at Aert van Nesstraat 45, 3012 CA Rotterdam, and registered in the Trade Register of the Chamber of Commerce under number 85576700 (hereinafter also referred to as “we” or “us”);
Website: one of the ChatLicense websites, including www.chatlicense.com and underlying pages and/or applications of ChatLicense.
Article 2: Applicability
2.1 These Terms and Conditions apply to your Agreement with ChatLicense, any use you or your Child makes of the Service, and all legal acts or legal relationships between you and ChatLicense.
2.2 We may amend or supplement these Terms and Conditions at any time and will post the amended Terms and Conditions on our Website. If a change or supplement significantly affects your rights or obligations, we will notify you by email or bring the changes to your attention during your use of our Website. By continuing to use the App and Website after these Terms and Conditions have been amended or supplemented, you irrevocably accept the amended or supplemented Terms and Conditions. If you do not agree with the amended or supplemented Terms and Conditions, you may stop using the App and Website and delete your Account.
Article 3: Access to the Service
3.1 To use the Service, you must enter into an Agreement with ChatLicense, after which ChatLicense will create an Account and provide you with Login Credentials. You can change your Login Credentials as described in the App.
3.2 You can create, activate, and manage the Child Account as described in the App. Up to two Parent Accounts can be added to a Child Account. Child Account(s) are linked to Parent Account(s) and the Parent Agreement. The Parent is liable for all use of the Service made through their Child’s Login Credentials.
3.3 You must keep your Login Credentials confidential. As soon as you know or suspect that your Login Credentials have become available to unauthorized persons, you must notify ChatLicense, without prejudice to your own obligation to immediately take effective measures yourself, such as changing the Login Credentials.
3.4 You warrant to ChatLicense that the information you provide when entering into the Agreement is complete and accurate. You are responsible for the accuracy and completeness of the information provided, as well as for correcting the information if it is no longer correct.
3.5 You are not permitted to ask or provide other Parents or Children for their login credentials, or to log in using someone else’s account or have someone else log in using your account. You are only permitted to access the App by using your own login credentials.
3.6 ChatLicense reserves the right at any time, without prior notice and without incurring any liability to you for damages, to (temporarily) disable (parts of) the Service, the Website, and/or the Content and/or restrict its use if it deems this necessary, for example, in the context of reasonably necessary maintenance of the Website.
3.7 ChatLicense does not guarantee that the Website and the Service will be accessible at all times and without interruptions or disruptions. Disruptions may occur, but not exclusively, as a result of internet or telephone connection failures, viruses, or errors/defects. ChatLicense is in no way liable or liable to you for any damages arising from or resulting from the (temporary) unavailability or (interim) failure of the Service or the Website.
Article 4: Use of the Service
4.1 The Service consists of the provision of an App and a Website. On the App, the Child can run a program with the available Content, earn points in ChatLicense Skills, and gain insight into their Child’s use of the Service and their Child’s progress through the app’s parent portal.
4.2 The App’s functionalities and available Content depend on the type of Account you have and may therefore differ for Parents and Children.
4.3 The Parent warrants that their Child will at all times act in accordance with the provisions of these Terms and Conditions. The Parent is responsible and liable for all use of the Service by their Child. The Parent indemnifies ChatLicense against all claims from ChatLicense and/or third parties based on the assertion that the use of the Service by the Parent and Child is in any way unlawful.
4.4 Your use of the Service may not:
(i) the Parent or Child violates these Terms and Conditions;
(ii) the Parent violates the Agreement or the Agreement terminates for any reason;
(iii) ChatLicense believes that the actions of the Parent or Child could cause harm or liability to you, ChatLicense, or others.
ChatLicense will not be liable for this under any circumstances.
4.6: If you are an inactive user who does not use the Service and no longer pay for it, ChatLicense may terminate the service and delete your Account.
Article 5: Payment
5.1 A fee is payable to use the Service. The price for the Service depends on the number of family members per subscription: €39.99 for 1 child/2 adults, €74.99 for 2 children/4 adults, €99.99 for 3 children/6 adults, and €199.99 for 4 children/8 adults.
5.2 Payment is made by an adult in the App Store or Play Store, through the Apple or Google (Android) system, or using a voucher. Vouchers are provided by various ChatLicense partners; these may include, for example, a telecom company, bank, insurer, smartphone manufacturer, municipality, or school. The individual ChatLicense partner may impose conditions on the issuing of vouchers, which may include eligibility and validity.
5.3 Combining multiple vouchers in the app is not possible. If you have received multiple vouchers for multiple children, you can submit a request to the ChatLicense helpdesk or via info@chatlicense.com.
5.4 Purchases in the App Store or Play Store are subscriptions that run until further notice. You will receive reminders from Apple and Google systems. Vouchers may be used for a one-time subscription that automatically expires after one year, or for a subscription that runs until further notice. The specific conditions are stated upon issuance of the voucher.
5.5 ChatLicense reserves the right to adjust prices based on the Consumer Price Index (CPI) as published by Statistics Netherlands (CBS) or on another basis deemed reasonable by ChatLicense.
Article 6: IP Rights
6.1 The IP rights relating to the Service, the App, and the Website, as well as the Content published through the App and the Website, belong to ChatLicense and/or its licensors. Nothing in these Terms and Conditions is intended to transfer any IP rights to the Parent and/or Child.
6.2 Subject to the terms and conditions set forth in these Terms and Conditions and for the duration of the Agreement, ChatLicense grants the Parent and/or Child a limited, personal, revocable, non-exclusive, non-sublicensable, non-transferable right to access and use the Service, including the Content, the App, and the Website, for the purposes described in these Terms and Conditions. 6.3 The Parent or Child will not perform any actions that may infringe ChatLicense’s IP rights, such as registering domain names, trademarks, or Google AdWords, or retrieving or reusing substantial parts of the Website or the Content, or the repeated and systematic retrieval or reusing of non-substantial parts of the Website or the Content as defined in the Database Act.
6.4 All information, materials, and/or documents that the Parent or Child provides to ChatLicense in connection with the Service remain the property of the Parent or Child. ChatLicense obtains a royalty-free, worldwide, perpetual, irrevocable, non-terminable, unlimited, sublicensable, and transferable license to use and edit the information, materials, and/or documents in connection with the Service.
Article 7: Warranties
7.1 The Parent accepts that the Service contains only the functionalities, Content, and other features as found at the time of use (on an “as is” basis). ChatLicense makes no guarantees, representations, or warranties regarding the quality, safety, legality, completeness, integrity, or accuracy of the Content and the Service, unless otherwise stated in these Terms and Conditions. ChatLicense is therefore not obligated to add any Content to the App or Website upon request.
7.2 In particular, ChatLicense cannot guarantee that the Child’s use of the App and/or Website will yield specific results, such as safe smartphone behavior.
7.3 The Child’s progress overview in the App is based solely on the questions answered by the Child within the App. The Parent cannot derive any rights from these results, progress reports, statistical overviews, or other information obtained through the App.
7.4 The Parent acknowledges and accepts that ChatLicense only offers an App that allows Children to practice learning materials related to media literacy topics. ChatLicense is therefore not responsible for any decision made on the basis of information obtained by the Parent or Child through the App or the Website.
Article 8: Liability
8.1 If ChatLicense is liable for damages of any nature, it is solely liable for the direct damages you suffer, and this liability is limited to the fees (excluding VAT) actually paid by the Parent to ChatLicense in the current calendar year for the Service from which ChatLicense’s liability arose. Liability is in any case limited to a maximum (total) amount payable of EUR 100.
8.2 Direct damages are defined exclusively as:
(i) material damage to property;
(ii) reasonable costs you would incur to bring ChatLicense’s performance into compliance with the Agreement, unless you have terminated the Agreement;
(iii) reasonable costs you incurred to determine the cause and extent of the damages, insofar as the damages relate to direct damages; and
(iv) reasonable costs incurred to prevent or mitigate damages, insofar as these relate to direct damages. 8.3 Under no circumstances will ChatLicense be liable for indirect damages. Indirect damages include, but are not limited to, consequential damages, lost profits, lost savings, reduced goodwill, damage caused by third-party materials or software, and damage due to mutilation, destruction, or loss of data or documents.
8.4 Any right to compensation is conditional upon the Parent reporting the damage to ChatLicense in writing as soon as possible after discovering it. Any claim for compensation against ChatLicense expires after a period of 60 (sixty) days from the discovery of the damage.
8.5 The exclusions and limitations referred to in this article shall not apply if and insofar as the damage is the result of intent or deliberate recklessness on the part of ChatLicense’s management.
Article 9: Effective Date and Duration
Effective Date
9.1 The Agreement will enter into force on the effective date agreed upon by the Parties, or – if that date is not explicitly stated – when ChatLicense grants the Parent the opportunity to access the Service for the first time.
Initial Term
9.2 The Agreement for ChatLicense Season 1 is entered into for a fixed term of one (1) year. For subsequent ChatLicense Seasons, the term may differ, as will be indicated upon conclusion of the Agreement. The Agreement may be terminated at any time, but such early termination will not affect the initial term of the Agreement or the Parent’s obligations under the Agreement, including payment. If the Parent ceases use of the Service early or the Parent cancels their Child’s membership through the Parent Account, ChatLicense is not obligated to refund any fees for use of the Service. Fixed-Term Extension
9.3 After the agreed-upon fixed term as stated in Article 9.2, the Agreement will be automatically and tacitly renewed. If you do not want the Agreement to be renewed, you must cancel the Agreement before the expiration of the term via your Parent Account and through the subscription settings of the Apple App Store or Google Play Store through which you use the App.
Article 10: Termination
10.1 Upon termination of the Agreement, for any reason whatsoever, the right to use the Service will immediately expire, and access to the App and Website will be denied. ChatLicense will immediately delete the Parent Account and Child Account upon termination, for any reason whatsoever. ChatLicense is not obligated to convert any information from the App or Website after termination of the Agreement.
10.2 In the event of termination of the Agreement, any services already provided and/or performed by ChatLicense, and the corresponding payment obligation, will not be undone. Amounts invoiced by ChatLicense prior to termination in connection with services already properly provided or performed under the Agreement remain payable in full, subject to the provisions of the previous sentence, and become immediately due and payable upon termination. Article 11: Privacy
11.1 The data provided by the Parent during the ordering process and the data provided by the Parent or Child while using the Service will be processed and used securely in accordance with the Privacy Statement and applicable laws and regulations.
Article 12: Other
12.1 ChatLicense may transfer rights and obligations arising from the General Terms and Conditions and the Agreement to third parties and will notify you thereof. The Parent is not permitted to transfer the Agreement and/or any of its rights or obligations in this regard without the express prior written consent of ChatLicense.
12.2 The Agreement, these General Terms and Conditions, and all disputes arising from and/or related to them are governed by Dutch law.
12.3 All disputes arising from and/or related to the Agreement and/or these General Terms and Conditions will be submitted to the competent court in Rotterdam, unless mandatory law designates a different competent court.
ChatLicense B.V. Last modified on September 30, 2024.