Privacy and Cookie Statement

How does ChatLicense process your personal data?

ChatLicense B.V. | Aert van Nesstraat 45, 3012 CA Rotterdam, The Netherlands | privacy@chatlicense.com | Last updated: 15 July 2026

ChatLicense B.V. (in this Privacy Statement referred to as “ChatLicense”, “we”, “our” or “us”) is a controller within the meaning of the General Data Protection Regulation (“GDPR”). This means that we are responsible for processing your personal data in accordance with applicable privacy laws and regulations. This Privacy Statement applies to visitors of our website and app, customers, prospects, subscribers and applicants.

The ChatLicense app is made for families and children. Where personal data of children is processed, this is done on the basis of consent from a parent or legal representative. Parents may contact us at any time to access, correct or delete personal data.

How can you contact us?

If you have questions, comments or complaints about how we process your personal data, you can contact our Data Protection Officer at privacy@chatlicense.com or by using the contact details below.

ChatLicense B.V.
Aert van Nesstraat 45
3012 CA Rotterdam
The Netherlands

Whose personal data do we process?

We process personal data of the following categories of people in the context of our services:

App users and subscribers: people such as parents, grandparents, children and other subscription holders who download and use our app.
Website visitors and people we are in contact with: people who visit our website and people we are in contact with, for example through our social media channels.
Applicants: people who apply or submit an open application for a role at ChatLicense, and potential future employees.
Customers and prospects: individuals and companies to whom we sell, or wish to sell, our services.

What personal data do we process?

The personal data we process depends on the services you use. We may process the following personal data:

Profile name chosen by you in the app;
First name and surname;
Company name;
Telephone number;
Address and postcode;
Age;
Gender;
Email address;
Parent/child relationship;
Certificate of Conduct (VOG), where applicable;
Payment details;
Apple ID or Google ID;
Internet Protocol (IP) address;
Technical data and data about your browsing behaviour, including through cookies and similar technologies such as Google Play, Google Ads/DoubleClick, Google Tag Manager, Google Static and YouTube.

We do not process special categories of personal data in the context of our app, website, applicants, or people we are in contact with.

For what purposes do we process personal data?

To provide access to our services by registering you for a ChatLicense account;
To provide support with purchases, downloads or the use of our services;
To deliver services based on your purchase or subscription type;
To offer, manage, secure and improve our website;
To analyse website use and behaviour;
To handle questions, comments or complaints;
To carry out the application process;
To issue and pay invoices and/or expenses;
To carry out, or have carried out, background checks such as references and/or a Certificate of Conduct (“VOG”).

What legal bases apply?

We may only process personal data if we have one or more legal bases for doing so. ChatLicense processes personal data on the basis of different legal bases:

Consent: you give consent for the processing of your personal data and/or the placement of cookies. By creating an account in the app, parents or representatives give consent on behalf of the linked child for the processing of personal data.
Contract: to perform the sales agreement or subscription.
Legal obligation: for financial administration.
Legitimate interest: for offers, discount codes, marketing purposes and the operation of the website and webshop. This also includes handling and resolving potential legal disputes and/or complaints. For marketing purposes, the legal basis will be consent or legitimate interest, depending on the circumstances and applicable law.

How do we collect your personal data?

Provided by you. We process data that we receive directly from you, for example through the contact form on our website, application forms, information we ask you to complete or provide in order to use the app or subscription, and through your other interactions with us.

Provided by third parties. In some cases, we collect personal data about you through third parties with whom we work. For example, we work with third parties such as public authorities, telecom providers, insurers, banks or employers to offer vouchers to end users, and with suppliers such as software developers to purchase services.

Collected automatically. Some data about you is collected automatically, for example through cookies. This may happen when you use our website.

Generated. We may perform analyses on your data. The results of these analyses may also contain personal data.

Are you required to provide the personal data we ask for?

You are not obliged to share data with us.

However, providing personal data may be necessary to enter into an agreement or to comply with a legal obligation, for example tax rules. Where this is necessary, we will inform you separately. We will also explain the possible consequences if you decide not to provide the information. For example, this may mean that we cannot enter into an agreement with you, which may prevent you from using all or part of our services.

With whom do we share your personal data?

We only share your data with third parties if this is necessary in the context of our services or if we are legally required to do so.

Authorised persons working at ChatLicense: employees involved in the processing of personal data, for example when you use our service, take out a subscription, contact us for information about our services or apply for a role with us.
Authorised persons working at our suppliers: people involved in processing personal data in the context of our services and the operation of the app, such as IT service providers.
Authorised persons working for public authorities or law enforcement agencies: we may share your data with other organisations, such as law enforcement agencies and investigative authorities, insofar as we are legally required to do so.
Aggregated information: we may share aggregated statistical information with third parties for various purposes, such as conducting or commissioning market research. The data we share in this context is not personal data and cannot be traced back to you, directly or indirectly.
Google and Google services, such as Google Play, Google Ads/DoubleClick, Google Tag Manager, Google Static and YouTube. More information about Google’s processing of personal data is available through Google’s privacy information and Google Services privacy resources;
Meta services, such as Instagram and WhatsApp, for marketing and communication purposes. More information about how Meta handles personal data is available in Meta’s Privacy Centre;
TikTok for marketing and communication purposes. More information about how TikTok handles personal data is available in TikTok’s privacy policy.

Do we transfer your personal data to a third country or international organisation?

Parties involved in processing your personal data may be located outside the European Economic Area (“EEA”). These countries are referred to as “third countries”. An overview of the countries that form part of the EEA is available on the website of the Dutch government.

If we transfer your data to parties in third countries for which the European Commission has not adopted an adequacy decision, we will take appropriate safeguards to protect your data.

How long do we keep your personal data?

The GDPR does not set specific retention periods for personal data. Our starting point is that we do not keep personal data for longer than is strictly necessary for the purposes for which it is processed.

How do we secure your personal data?

We take both technical and organisational measures to protect the personal data we process about you, including against loss. Personal data is stored on our own secure servers or those of a third party, such as a supplier.

What are your privacy rights?

To remain in control of the personal data we process about you, you can exercise a number of privacy rights, such as the right of access, rectification, objection or deletion. For example, you have the right to know what we do with your data, to request access to your data and to ask us to correct or erase your data. You also have the right to withdraw your consent. Some data is processed on the basis of consent. If you have given consent and change your mind, you may withdraw that consent at any time. After that, we may no longer process that data for the related purposes.

If you wish to withdraw your consent or exercise any of your other rights as a data subject, you can contact us at privacy@chatlicense.com or by using the contact details at the top of this Privacy Statement.

We will respond to your request within one month. In certain cases, for example if the request is very complex, we may extend this period by a maximum of two months. If this happens, we will inform you within one month. If we do not honour your request, we will inform you of the reasons for our decision, unless we are not allowed to do so for legal reasons.

Right to lodge a complaint

If you disagree with the way ChatLicense handles your request, you can lodge a complaint with the Dutch Data Protection Authority (“Autoriteit Persoonsgegevens” or “AP”) by completing the complaint form on the AP website. Of course, we would prefer to resolve the matter together first.

Do you have questions, comments or complaints about how we handle your personal data? You are always welcome to discuss this with us. Contact us at privacy@chatlicense.com or by using the contact details at the top of this Privacy Statement.

Cookies

Like most websites, the ChatLicense website uses cookies. Cookies are small text files placed on your computer to analyse the website and how users use it.

By law, we may store cookies on your device if they are strictly necessary for the basic functions of the website, such as necessary and functional cookies. Without these cookies, the website cannot function. For other types of cookies, we need your consent, such as:

Functional cookies: these allow a website to remember choices you have made in the past, such as your preferred language. Consent is not required for these cookies.
Statistical cookies: these collect information about how you use a website, such as which pages you visited and which links you clicked. This information cannot be used to identify you. The data is aggregated and therefore anonymised. Its sole purpose is to improve the functionality of the website. We use third-party software for this, such as Google Static. Where legally required, we ask for consent.
Tracking and marketing cookies: these are used to track your browsing behaviour and personalise advertisements for you. We use third-party software for this, such as Google Ads/DoubleClick and Meta. These cookies may share that information with other organisations or advertisers. Your consent is required for these cookies.
Social media cookies: these enable functionality such as sharing posts and viewing videos via social media platforms, such as YouTube, TikTok and Instagram. These cookies may share that information with other organisations or advertisers. Your consent is required for these cookies.